The purpose of this page is to provide our customers the complete peace of mind.

Return‘ is defined as the action of giving back the item purchased by the customer on the IndianJadiBooti website. The customer can request a return/replacement, if he receives a wrong or damaged product. We will replace it with the right one. In case the customer proves the product as adulterated or unauthentic [through Valid scientific report], then we provide 100% money back guarantee.

IndianjadiBooti offers a 24 hours [full refund through Coupon/ Product replacement guarantee] (T&C Applied) to its customers who are dissatisfied with the services or the Products for any reason. The customer needs to raise the request with our Customer Service Team on Whatsapp : 09871410259 with complete details like Order Id, Concern, Invoice Copy, and Product Photo within 24 hours from the time of delivery of the product(s).

We support the customer to review the listing before making the purchase. In case the customer orders wrong item, IndianJadiBooti shall not be entitled to initiate any return or refund.

What are the Refund Rules?

In the case of any wrong shipping of the product from our side (if product received differs from what is ordered in Invoice) , the customer needs to raise the request within 24 hours from the time of delivery. The customer is supposed to ship the defected/ wrong product back to our warehouse address. Once we get the product back, we will ship a replaced product / or initiate a refund of full amount immediately. We only take the responsibility till initiating the refund, and providing you the refund proof. For actual refund timelines, you need to followup with your bank, or the mode through which you made the payment. 

Refund will be made to the same account through which the payment was made. However, we shall not be liable for payment of any interest thereon.

All wrong items to be returned must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.

Replacement will only be processed after a quality check of the product by experts of IndianJadiBooti.

All returned product(s) should be unused and should be sent back along with original box and invoice to the address conveyed by the Customer Service Team.

The replacement process is initiated after we receive the product back to us. 

Images display on the website are for general information purpose and may slightly differ in size and color.

Buyer is solely responsible for Completeness & Correctness of the Shipping Address, PIN Code, Email Id & Mobile Number provided by him/her during raising the Order. IndianJadiBooti shall not be held responsible for Refund/Replacement, in absence of the same.

Buyer must provide only that Mobile Number which is in working condition and on which Buyer can immediately be reached in case of any urgency during delivery of courier. Buyer must also Pick Calls or Call Back from that Number, when called. Buyer must also check & reply the Email/SMS/Whatsapp based communications made & Track the Courier Online. IndianJadiBooti shall not be held responsible for Refund/Replacement, in absence of the same.

How long does it take to process the cancellation request?

COD based Orders can’t be cancelled in between, else Buyer gets blacklisted from Ordering any further.

Once you request the cancellation of prepaid order, it takes 2 -3 business days to cancel the order. We will share the coupon of same amount with you that can be used to buy any item on our website with in a month. Kindly note that Coupon can only be used on website, and with in the span of a month of issuing the coupon. The coupon does not get renewed if un-utilized. 

What are the Cancellation Charges?

There are no cancellation charges. IndianJadibooti does not provide you the money back in your account for cancelled orders. IndianJadiBooti Team issues you a coupon in such cases that you can use within a month to buy any product on . However, the coupon is issued only once, and it is non-transferable.

For National Couriers, In case the product has already been shipped, then the Courier Cost of Rs 80 per 500 Grams on both sides (going + return back) = Rs 160 would be charged from Customer over and above the other overhead Costs.

For International Couriers, Actual Shipment cost would be deducted over and above the other overhead Costs.