‘Return‘ is defined as the action of giving back the item purchased by the customer on the IndianJadiBooti website. The customer can request a replacement, if he receives a wrong [Different Product Received than what is mentioned in Invoice] or damaged product. We will replace it with the right one. In case the customer proves the product as adulterated or unauthentic [through Valid scientific report], then we provide 100% money back guarantee.
The order cannot be cancelled, or refunded, or replaced once placed. Also, the items cannot be changed or replaced or refunded. We are a small MSME company focusing deeply on Product Quality, and Timely delivery, and do not have the bandwidth to support these kind of changes. We strongly suggest the customer to review the listing before making the purchase. In case the customer orders wrong item, IndianJadiBooti shall not be entitled to initiate any return or refund.
What are the Refund Rules?
In the case of any wrong shipping of
the product from our side (if product received differs from what is ordered in Invoice) , the customer needs to raise the request within 24
hours from the time of delivery. The customer is supposed to ship the
defected/ wrong product back to our warehouse address. Once we get the product back, we will ship a replaced product / or initiate a refund of full amount immediately. We only take the responsibility till initiating the refund, and providing you the refund proof. The refund generally reflects in 7 to 10 working days in Customer Account. In case of any further dealy, the customer need to followup with his bank.
Refund will be made to the same account through which the payment was made. However, we shall not be liable for payment of any interest thereon.
All wrong items to be returned must
be unused and in their original condition with all original tags and packaging
intact and should not be broken or tampered with.
The replacement process is initiated after we receive the product back to us. Replacement will only be processed after a
quality check of the product by experts of IndianJadiBooti.
Images display on the website are for
general information purpose and may slightly differ in size and color.
Buyer is solely responsible for Completeness & Correctness of the Shipping Address, PIN Code, Email Id & Mobile Number provided by him/her during raising the Order. IndianJadiBooti shall not be held responsible for Refund/Replacement, in absence of the same.
Buyer must provide only that Mobile Number which is in working condition and on which Buyer can immediately be reached in case of any urgency during delivery of courier. Buyer must also Pick Calls or Call Back from that Number, when called. Buyer must also check & reply the Email/SMS/Whatsapp based communications made & Track the Courier Online. IndianJadiBooti shall not be held responsible for Refund/Replacement, in absence of the same.
Custom Clearance is
Customer's responsibility in case it get stuck in Customer Country's
custom. It is customers responsibility and obligation to see that he
orders what his country allows him to procure.
As a seller, we are
bound to ship all products with-in the stipulated time, and cannot refund/
replace on the partial or whole shipment, if your country does not allow the
shipment or product(s).
We will not be
responsible for return and refund or replacement, in case it stucks in Customer
Country customs , or it gets returned back from customer’s country due to any
Also, any extra
duty/tax , if levied, as per customer's country, has to be paid by the
long does it take to process the cancellation request?
IndianJadiBooti does not provide facility of cancelling/ replacing the items in the order after the order is placed.
What are the Cancellation
There are no cancellation charges. IndianJadiBooti does not provide facility of cancelling/ replacing the items in the order after the order is placed.
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